Dear Valued Client,
CME Globex is currently experiencing a pricing interruption, and we are closely monitoring the situation. Please note that this is an industry-wide issue originating from the CME exchange and is not related to our platform or market price movements.
Due to the CME outage, gold-related products are currently facing abnormal liquidity conditions. To ensure fair trading and safeguard client interests, we have temporarily suspended all gold instruments with immediate effect.
During this period, certain affected products may experience price delays, order rejections, or temporary restrictions on order execution.
We understand that seamless execution is essential to your trading activities. Therefore, we have activated our emergency monitoring protocols and are tracking CME’s recovery progress in real time. Once services are fully restored, we will promptly issue a follow-up notification and reopen gold trading accordingly.
You may also check the status of CME’s system outage via their official alert page:
https://www.cmegroup.com/tools-information/cme-global-command-center-system-alerts.html
We sincerely apologize for any inconvenience caused by this external event and appreciate your understanding and trust. Should you require any assistance, our support team is always available to help.
Thank you for your continued support.
